Common questions

Yes, our online payment system is secure. In fact it encrypts your payment information to protect you against fraud and unauthorized transactions. Your credit card will be charged once you book. However, if the operator of attraction does not accept your booking, the amount will be credited to the original account it was taken from.
Once you book, you will receive confirmation email and SMS with the link to access to the tour and tickets. You will need to install WeGoTrip mobile app to use audio tour, it’s easy, just tap a link from confirmation SMS.
Multimedia tours are filled with handy directions for museum, attraction or city walk along with stories from locals, pictures, audio guides, riddles and augmented reality – you will have a great time! With WeGoTrip app, you can explore and appreciate the best the city has to offer while always confident in knowing where you are, where you’re off to, and why!
The price includes entrance to the venue and an interactive audio tour plus a small booking fee to cover the cost of payment processing and customer support.
Yes, the timeslot allows you to enter the venue without having to wait in the long queues.
If a particular date is shown as unavailable, this is either because Windsor Castle is closed or because there are no more tickets to purchase for that date. In some cases, it is possible that entry to Windsor Castle is free on that day, so you do not need to purchase a ticket. If you'd like to visit Windsor Castle on that day, please contact our Customer Service team to see if they can help.

Need some help?

We are available in English. No endless holds. If you have any questions, please, contact us!

US customers+1 650 989 9795

General+44 7514 038891