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Bags and suitcases aren't allowed upstairs. You can check your bag free of charge on the ground floor
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All visitors are required to go through a security check and to show a valid ID
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Infants (0-2) are free of charge
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Activity not suitable for persons with vertigo
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Admission tickets can not be refunded for inclement weather conditions affecting visibility
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Lost, damaged, or stolen tickets cannot be replaced, refunded or exchanged
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Enter via the Dubai Mall, Lower Ground Level (LG), take the Burj Khalifa entrance named "At the Top" on the left hand side, and show your smartphone voucher at the Will Call Counter at the reception area to receive your physical ticket
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Your smartphone voucher is valid only on the date and time specified
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Tickets can also be collected prior to your booked visit time
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No refunds will be given for no-shows and latecomers