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The tour is available only on the WeGoTrip app. This is a different app from the source or app you booked the tour if it's not WeGoTrip site or app
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To ensure the quality of the download, please remember to do so before your visit
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Please note that there is no staff at the meeting point or staff on site for this tour. You can start the tour at any time from the meeting point
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An Android version 7.1+ or an iOS smartphone version 12+ is required for the audio guide. You will need around 100 MB of free space for the download
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Strollers, large bags and suitcases aren't allowed, but there are free lockers onsite
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///Please bring the headsets (only if audioguide option selected)
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Disabled visitors can access the basement and collect the ticket through the side entrance, on the right hand side of the external staircase on the facade. To start the visit, you must exit the building and go to the back entrance, at Piazzale Scipione Borghese 5. Once you enter the Gallery, you can access the second floor via the lift which has reduced capacity and does not allow the entry of large wheelchairs. However, wheelchairs are available to borrow on all three floors.
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Borghese Gallery limits access to 180 guests at a time. Tickets are often sold out long in advance, so get your Borghese Gallery tickets in advance to ensure you don't miss out!
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*For the audioguide:**
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To redeem the code you must arrive at least 15-20 minutes before the activity to ensure that you have enough time before the activity
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You can redeem the code directly with our staff on the spot
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You must download the "PopGuide" app (Vox S.p.a) at least day before the activity. The app is compatible with ios and android
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Recommended that your phone is fully charged
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An Android (version 5.0 and up ) or iOS smartphone is required for the audio
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tour. The tour is not compatible with Windows Phones, iPhone 5/5C or older, iPod Touch 5th generation or older, iPad 4th generation or older, or iPad Mini 1st generation
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You will need 100-150 MB of free space for the download
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We recommend you arrive in advance of your timeslot so you have time to go through security and leave your affairs in the free cloakroom
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Show your smartphone voucher at the entrance of Borghese Gallery to the staff, who will be holding a sign with "LOVING ROME" shown on it
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They will welcome you and redeem your ticket
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Once inside, the cloak room for museum visitors is located in the basement reception area
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If selected the option with the audio guide, download the PopGuide app at least a day before. Compatible with iOS and Android. Make sure your phone is fully charged and bring your headphones. Arrive 15 mins before your timeslot to receive the necessary information