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Carry your credit or debit card, as Puffing Billy train journey is entirely cashless
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Guide/Assistant dogs are the only dogs permitted on the train
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There are accessible carriages where a ramp can be used to assist passengers with access requirements (including wheelchair users). To pre-book these carriages, please contact the operator via email info@pbr.org.au or phone 03 9757 0700.
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Both Belgrave and Lakeside station platforms have tactile ground surface indicators installed
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**For safety reasons, passengers must abide by the following regulations:**
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Do not stand, walk, or sit on the railway tracks
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Stand at least 1 meter from the edge of the platform at all times
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Do not open any carriage doors. Please allow the train conductors to open and close your carriage door
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Carriage doors must remain closed while the train is moving
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Only enter and exit the train from the station platform
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Do not touch or climb onto the locomotive, as parts of it are hot
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Smoking is not permitted on the train, platforms, or under any roofed areas
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Show your smartphone ticket to the staff while boarding the train