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The tour is available only on the WeGoTrip app. This is a different app from the source or app you booked the tour if it's not WeGoTrip site or app
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To ensure the quality of the download, please remember to do so before your visit
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Please note that there is no staff at the meeting point or staff on site for this tour. You can start the tour at any time from the meeting point
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An Android version 7.1+ or an iOS smartphone version 12+ is required for the audio guide. You will need around 100 MB of free space for the download
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Make sure to be at the ticket office 15 minutes prior to your timeslot
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Timeslot at 8:30 has a special reduced price
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Bring your ID card (otherwise you can be refused entry to the venue)
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EU citizens 18-24 and EU teachers from public institutes can buy reduced tickets onsite
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Under-18s and disabled visitors (+1 carer) get in free, but need to wait in the queue
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The rooms on the mezzanine floor of the Treasury of the Grand Dukes and the Royal and Imperial Apartments are closed due to Covid-19 restrictions
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The Museum of Costume and Fashion remains closed for refurbishment works until further notice
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Swap your smartphone voucher for a paper ticket at any ticket office.