To help you plan and make the most of your next trip, we are pleased to provide you with some general destination tips and recommendations, such as:

• Top attractions
• Top things to do
• Top audio guides
• Interesting facts about destinations

For selected cities, you can also find suggested tour categories that will help you find the desired tour. You can access this information by searching for a city in the search bar on our website or app.

You can book your activity online and receive your booking confirmation by email and SMS, together with a link to download the WeGoTrip app. Here's how:
• Find an activity, select a date, the number and type of participants
• Choose starting time (if applicable)
• Enter your personal details
• Select a payment method and complete the purchase

Both our website and app show the current availability for all our activities. Self-guided audio tours without tickets are booked and confirmed instantly and can be used at any time of your trip, while audio tours with tickets have different available slots which depend on the venue schedule.

Please note that in order to receive accurate availability information for audio tours with tickets, it is important to enter the exact number of people you wish to book for. Availability may change depending on the number of participants you select.

If a date is not yet open for booking (for example, when you wish to book well in advance), we would advise you to check again a little closer to the date in question.
We don't have waiting lists for our activities, but availability can change even at the last minute. It is always worth coming back to our website or app to check the latest availability information.

Some attractions with tickets do not require a time slot – you can visit the venue on your chosen date whenever you like during the opening hours. For other venues, you will be asked to select a time slot during the booking process. Please note that this is required by the attraction as a way to ensure a safe and enjoyable experience for all visitors. Time slots also help to minimize the waiting time at the venue.

To see what's included in an activity, go to the "Includes" section on the activity page. Inclusions are preceded by a green checkmark, exclusions (what is not included) by a red cross. Common exclusions are transportation, food and drinks, earphones (make sure to bring your own), etc.

To find out more about the tour's itinerary, please check the "Highlights" and "Full description" of the activity.
If you cannot find the information you need and have already booked the activity, please contact the WeGoTrip Support Team via email, online chat, or by phone.

You can see an activity's duration and language in the "About this activity" section on the activity page. Activity duration can also depend on your pace, as with the in-app audio guide, you decide when to start, pause, and finish your tour.
For timed-entry tickets, do check the "Important info" section or your ticket/voucher for details of any flexibility with regard to the entry time.

Depending on the activity, we offer different prices based on age groups (e.g., children, students, adults, seniors). You can see the available pricing options when selecting the number of participants on the activity page.
For some of our activities, specific age groups might be free of charge without needing a ticket, or you might need to get a ticket directly at the venue. You will find this information while choosing the number of participants.

Discounts are personal and issued under particular circumstances in the form of promo codes. Only promo codes provided by WeGoTrip or its official partners are valid.
After making your first booking, you will receive an email with activity usage details and your first promo code with a discount for your next purchase.

We do not sell your personal information. We share with third parties only the information that is necessary to provide services in relation to your order. Please read our Privacy Policy for more details.

Yes, registration is required in order to save the history of the audio tour in the app.
Audio tours and tickets are saved in your account. Therefore, if you uninstall the app and reinstall it, your orders will be available to you after logging into your profile in the WeGoTrip app.

We support Visa, Maestro, MasterCard, American Express, Union Pay, Apple Pay, Google Pay, and Cartes Bancaires (CB).
Please note that the payment options available may depend on your selected currency. You can see all the payment methods at your disposal during the booking process.

Both our website and app show the current availability for all our activities. Self-guided audio tours without tickets are booked and confirmed instantly and can be used at any time of your trip, while audio tours with tickets have different available slots which depend on the venue schedule.
Please note that in order to receive accurate availability information for audio tours with tickets, it is important to enter the exact number of people you wish to book for. Availability may change depending on the number of participants you select.
If a date is not yet open for booking (for example, when you wish to book well in advance), we would advise you to check again a little closer to the date in question.
We don't have waiting lists for our activities, but availability can change even at the last minute. It is always worth coming back to our website or app to check the latest availability information.

Please check that you have enough funds in your account. If you are paying by credit card, verify that your card details are entered correctly, especially the CVC number and the expiration date. You should also make sure you know your 3-D Secure password. 3-D Secure is a system used by credit card companies that provides an additional layer of security for online payments.
If you need additional help, please contact the WeGoTrip Support Team via email, online chat, or by phone.

If you reached the order confirmation page, it means your payment was successful. You will receive a first email confirming your payment and a second email with instructions on getting your purchased activity in the app.
If your payment wasn't successful, you will receive an email stating that your order is awaiting payment.
If you have not received your purchased activity or any communication from us within one hour of completing your payment, please contact our Support Team.

You can enter promo codes at checkout. When adding your personal details, you'll see your "Order summary" on the right-hand side. At the bottom, right above the "Total," you'll find a field that says "Promo code." Enter your promo code and click on the arrow next to it.

Self-guided audio tours are a modern way of exploring a city or a landmark independently. These tours allow you to listen to pre-recorded audio guides on your smartphone or other mobile devices, providing information about the places you're visiting. The audio tours can be downloaded directly from the WeGotrip app, which is available on both the App Store and Google Play.

Self-guided audio tours offer many advantages over traditional guided tours. First and foremost, you have complete control over their itinerary. You can choose when and where to start the tour, how much time to spend at each site, and even take breaks whenever you need to. This flexibility makes the tour more convenient and less stressful, especially if you don't want to be tied to a fixed schedule.

Each tour is meticulously researched and crafted to provide an in-depth understanding of the history, culture, and significance of the places you're visiting. The audio guides are narrated by local experts who know the destination inside out, providing unique insights and perspectives that you might not get on a traditional tour.

WeGoTrip self-guided audio tours are also an affordable option for independent travelers. They're significantly cheaper than hiring a private tour guide, making them an ideal option for budget-conscious travelers. Additionally, you can share the audio tour with their family or friends, making the experience more accessible and enjoyable for everyone.

To download your audio tour, you need to install the WeGoTrip app by following the link provided with your confirmed order, which you should have received via SMS and email.
You can also download the WeGoTrip app directly from the App Store and Google Play:
- Download on the App Store: https://wgtr.app/ios
- Download on Google Play: https://wgtr.app/android
After you have downloaded the app and registered, go to the Bookings tab. If you don't see your tour in My Purchases, enter the booking number in the upper right corner and then click on "Download tour."

You can share a link and order number from a confirmation message/email with another participant. They can also install the app directly from the App Store or Google Play and download the tour by clicking on the link from their mobile device. Each participant logs into the app using their personal details.

To use your audio tour, you need to install the app and download the tour onto your personal device. Similarly, you will need to use your own headphones (or other necessary equipment for listening). However, if you don't have headphones, you can listen to the guide through the speakerphone, adjusting the volume using the buttons on your device.

Once you have downloaded the tour, you will find an image with the excursion name in the "Downloads" section. Tap on it, and you will open the tour, which is divided into steps or stages. To begin listening, click on the Play icon.

Yes. You need to download it once, and then you can go through without an Internet connection.
We recommend downloading an audio tour in advance and listening to the first step to get an idea of how it works.

The voucher that you received when ordering an audio tour with a ticket on the GetYourGuide, Expedia, Musement, or other websites is not an entrance ticket to the museum. It is a confirmation that you made an order for the activity.
The museum entrance ticket is only available on the WeGoTrip app and email communication with us.

To receive access to tickets and audio tours on the WeGoTrip app, you need to follow the invitation link that we sent you to the email or phone number that was indicated in your order.
If you have not received the invitation link to the WeGoTrip app or any communication from us, please contact our Support Team via email, online chat, or by phone.

Usually, you don't need to print your ticket. You can show your e-ticket when you enter the museum.
Only on rare occasions, some museums require printed tickets. This is additionally indicated by information before paying for the activity.

Most tickets are not strictly personalized. Some attractions, however, require you to show a valid ID, which has to match the name on the ticket. You can check whether this applies to your tickets under "Important Info" or while choosing the number of participants booking an activity.

With "skip the line," we designate tickets that ensure the fastest possible entrance with no or very little queuing. Sometimes, skip-the-line tickets are timed; often, they will have to be shown at a dedicated desk or lane. If that is the case, this information will be clearly stated on your ticket.

If your ticket doesn't have an indicated time slot, you will be able to enter the museum with your ticket during museum visiting hours.
If your ticket has an indicated time slot, in some cases, you will still be able to enter the museum with your ticket. This information will be stated under "Important info" while choosing the number of participants booking an activity or on the ticket.
If you didn't find the needed information, please contact our Support Team via email, online chat, or by phone.

It depends on the status of the order and the type of tour.
Here are the highlights:

• If you bought an audio tour without tickets and have not yet downloaded it in the app, then the order can be canceled.
• If you bought an audio tour with a ticket, then cancellation is possible in cases where your ticket has not yet been generated in the app. The app shows the status of the formation of the ticket.
• If you bought an audio tour without a ticket and want to take it on another day, then you do not need to contact us. The tour will be available to you at any time after purchase.
• If you bought an audio tour with a ticket but want to change the date of your visit, then changing the order is agreed upon individually.

To cancel or change your order, please contact our Support Team via email, online chat, or by phone.

Unfortunately not. Cancellation or change of the order is possible only in some cases before the date of the visit to the museum.

Most tickets are not strictly personalized. Some attractions, however, require you to show a valid ID, which has to match the name on the ticket. You can check whether this applies to your tickets under "Important Info" or while choosing the number of participants booking an activity.

It's possible to cancel your tour prior to its download in the app. Once it is downloaded, the cost is non-refundable, and you retain the opportunity to use the audio tour at any time convenient to you.
If your tour purchase included a museum ticket and you wish to request a refund, we will return the cost of the audio tour after deducting the ticket price. Please reach out to our Support Team via email, online chat, or by phone.

You can initiate a ticket refund before you receive the booking confirmation and tickets via email or in the app. To cancel your ticket, please contact our Support Team.
The refund will include the full ticket cost if the booking was not registered in the museum's ticketing system. If the booking was registered in the ticketing system, the refund policy follows the museum's rules.

Kindly note that changing the visit date and time depends on ticket availability on the museum's website.
To know if a change of museum visit dates is possible for your order, please contact our Support Team via email, online chat, or by phone.

Refunds of the full cost for the audio tour and tickets, as well as visit date changes, are possible under the following circumstances:

• Your trip is canceled due to illness or injury.
• New travel requirements in the tour region prevent you from taking the tour.
• Flight cancellation or delay makes it impossible to attend the tour (confirmation from the airport or a photograph/screenshot of the departure board is required).
• A force majeure event occurs at the museum, such as restoration, a strike, or evacuation.

The WeGoTrip Support Team will consider other unforeseen circumstances on a case-by-case basis.

We commit to a 100% refund in cases where the company cannot provide the service in full. Examples of such instances include:

• The company's inability to issue a ticket for your chosen visit date and time.
• Discovery of a defective audio tour (interference, sound interruption).