Xel-Há Park: Full Access + Fast Track
About this activity
- Entrance ticket
- Yes
Free
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In the Mayan language Xel-Há, means "_where the water is born_", and you'll understand the name when you get the chance to experience a wide range of aquatic activities. Cliff jumps, waterslides and ziplining - plus snorkeling, tubing and swimming galore in this action-packed paradise for nature lovers!
What's included
- Entry ticket
- /// Forest walking tours
- Lunch
- Snacks
- Soft drinks
- Open bar
- Snorkeling
- Use of snorkeling equipment
- Bicycles
- Life jackets and swim rings
- Children's Playground
- Lounge chairs, hammocks, and rest areas
- Lockers, towel, restrooms, changing rooms, and showers
- Parking
- WiFi
- Transfers
- Photos (available for an extra fee)
- •Snorkel equipment, lockers, dressing rooms, showers, ATMs, restaurants, and bars are available
- •Towels are provided, but you can bring your own
- •Some attractions have height/weight restrictions
- •Bring a valid ID to use the towels, lockers, and snorkel equipment
- •For child tickets, you must show the child's ID
- •You should be able to swim to visit Xel-Há Park
- •Children must be accompanied by an adult at all times
- •Only sunscreen containing titanium dioxide and zinc oxide is allowed. If your sunscreen doesn't meet the requirement, you can pick up a free sample of biodegradable sunscreen at the information booth at the entrance. Your own sunscreen will be given back when exiting the park
- •For any issues, please reach out to the supplier's customer service at +52 998 881 9833
- •[You can find a more detailed map here](https://maps.xcaret.com/xh/es)
Cancellation policies vary according to activity type. Please check the conditions of your required activity Entry ticket.
Frequently asked questions
Do I need the internet during the tour?
No. Download the tour in the WeGoTrip app in advance — it then works fully offline.
Do I need an app?
Yes. After purchase you get a link to download the free WeGoTrip app, where you take the tour.
What language is the audio guide in?
The audio guide is available in English.
How do I get my ticket?
Your entry ticket is delivered in the app right after purchase — no paper printout needed.
Is the tour suitable for children?
Yes. The self-guided format lets you go at your own pace, which works well for families.
Can I cancel my purchase?
Contact WeGoTrip support — refund conditions depend on the specific ticket.